Answers to Your Most Common Queries About Shopping, Trade-in, and Products at Action Mobile.
A: Mobile device trade-in refers to the process of exchanging your old or unused smartphones, tablets, or other mobile devices for cash or credit towards a new device. It allows you to unlock the value of your old device and put it towards an upgrade
A: At Action Mobile, the trade-in process is simple and convenient. First, you need to select the device you want to trade in and provide us with its specifications, such as brand, model, storage capacity, and condition. Then, we will provide you with an instant quote based on the information provided. If you agree with the quote, you can proceed to send us the device through our secure mail-in service. Once we receive and inspect the device, we will issue the agreed-upon payment or credit.
A: Action Mobile accepts a wide range of mobile devices for trade-in, including smartphones, tablets, smartwatches, and even some accessories. We accept devices from popular brands such as Apple, Samsung, Google, LG, and others. If you’re unsure about whether we accept a particular device, please contact our customer support team.
A: To get an accurate quote, we will require basic information about your device, including the brand, model, storage capacity, and its condition. Additionally, you may need to provide your contact details for correspondence and payment purposes.
A: At Action Mobile, we evaluate the devices based on their cosmetic condition, functionality, and overall market demand. When providing the device’s details, please be honest and accurate about its condition. Our team will verify the condition upon receipt and make any necessary adjustments to the quote if there are discrepancies. concerns about payment, please contact our customer service team for assistance.
A: Absolutely! We accept devices in various conditions, including those that are not functional. However, the trade-in value for non-functional devices may differ from fully functional ones. Be sure to indicate the device’s condition accurately during the trade-in process to get an appropriate quote.
A: In most cases, only the device itself is required for the trade-in. However, it’s always a good idea to include any original accessories you have, such as chargers or cables, as it may increase the trade-in value. Our website will guide you through the accessories necessary for each device during the trade-in process.
A: Once you’ve completed the trade-in process by submitting your device details and agreed to the quote, the time it takes for the entire process can vary. Generally, it takes around 2-4 business days for us to receive your device, inspect it, and issue the payment or credit. The exact duration may depend on factors such as shipping time and the volume of trade-ins we’re currently processing.
A: Action Mobile takes the security and privacy of your personal data seriously. Devices data shipped to us for trading should be fully wiped (if able) before sending in. When a trade in offer is accepted by a customer, any data left on devices received by us is wiped and securely erased to protect your privacy.
A: After receiving and inspecting your old device, Action Mobile takes appropriate steps to ensure that any personal data is erased permanently. Devices that can be refurbished are reset to factory settings, thoroughly tested, and made available for resale. Devices that are beyond repair are disposed of responsibly, following environmentally friendly practices.
A: Absolutely! We accept multiple smartphone trade-ins. You can include all the devices you wish to trade in our online trade-in form or consult our customer support team for assistance.
A: Unfortunately, once you have initiated the trade-in process, we won’t be able to reverse it. Therefore, carefully review your decision before proceeding.
While there is no specific age limit, older smartphones may have a lower trade-in value due to their decreased market demand.
In order to create an account a trade-in must be initiated. Once an offer is submitted an account is automatically created. A verification email will be sent to your email provided on the offer submission form. Click on the verification link in the mail to verify your account. Following account verification a password can then be created for logging in. Following account creation you may log in to track your device trade-in progress.
A: Yes, we accept smartphones with cracked screens or minor physical damage. However, devices with extensive physical damage may be subject to a reduced trade-in value. Please contact us for more details.
A: Yes, you can trade in a smartphone that is still under contract. However, you may be responsible for any remaining balance or termination fees with your carrier.
A: Yes, you can trade in a smartphone with a replaced battery. However, please ensure that the replacement is authorized and meets our criteria for trade-in acceptance.
A: Water damaged devices are accepted and fall under the “broken” condition grade. Select broken condition in the condition details section to receive an accurate offer for your chosen water damaged device.
A: Yes, we accept smartphones with defective cameras. However, the trade-in value may be adjusted accordingly.
A: Yes, we advise removing your SIM card before trading in your smartphone. It is important to note that we cannot be held responsible for any data or contacts left on the SIM card.
No, we cannot accept smartphones that are iCloud locked. Please ensure your device is unlocked before initiating the trade-in process.
A: Once we receive your trade-in device and complete the evaluation process, we will issue the payment through the method you select during the trade-in process. We offer several convenient payment options including Bank Transfer, PayPal, Apple Pay, and others.
A: Typically, it takes 1-3 business days to process your trade-in and release the payment. However, please note that the exact time may vary depending on factors such as your chosen payment method, volume of trade-ins, and any unforeseen circumstances. Rest assured, our team aims to process payments as quickly as possible.
A: No, there are no additional fees or deductions from the quoted trade-in value. The amount we offer for your mobile device is the amount you will receive in full. We believe in providing a transparent and fair trade-in experience without any hidden charges.
A: Once you have initiated the trade-in process and selected a payment method, it is not possible to change the payment method. To ensure a smooth and efficient process, please carefully select your preferred payment method at the beginning of the trade-in process.
At Action Mobile, we provide a simple and hassle-free shipping process for your mobile device trade-in. To ensure a smooth experience, please follow these steps:
1. Request a shipping label: Once you have completed the trade-in process and received a quote for your device, we will send you a shipping label via email. This label will contain all the necessary information to ship your mobile device to us.
2. Package your device securely: Carefully package your mobile device in a suitable box or padded envelope, ensuring that it is well-protected during transit. We recommend using bubble wrap or similar packaging materials to avoid any damage.
3. Affix the shipping label: Attach the shipping label provided to the outer packaging of your shipment. Make sure it is clearly visible and securely affixed, so our shipping carrier can easily identify and deliver it to us.
4. Drop off your shipment: Take your packaged device to your nearest shipping carrier’s location, such as the post office or designated courier drop-off point. Please remember to retain the proof of postage provided by the carrier for your reference.
5. Track your shipment: Once your device is in transit, you can track its journey using the tracking number provided by your shipping carrier. This will help you stay informed about the progress of your shipment until it reaches our facility.
6. Device inspection and trade-in process: Upon receiving your device, our team will carefully inspect it to verify its condition and match it with the details provided during the trade-in process. Once the inspection is complete, we will initiate the trade-in process and proceed with the agreed-upon transaction.
Have questions about our services? Interested in trading in your mobile device? We’re here to help! Reach out to our team for assistance.
Email – [email protected]
Customer Service – (833) 711-2969
Store – (313) 859-8400
Chat – 24/7
4015 Pelham St,
Dearborn Heights, MI 48125, USA
Action Mobile is a trusted online trade-in service that specializes in buying and selling mobile devices. With years of experience in the industry, we provide a hassle-free and secure way for customers to trade in their old devices and receive fair value for them.
