Action Mobile Privacy Policy

Effective Date: 09/15/2023

At Action Mobile, we take your privacy and the security of your personal information very seriously. This Privacy Policy describes how we collect, use, share, and protect your personal data when you engage in our mobile device trade-in services. By using our services and submitting your personal information, you consent to the practices described in this Privacy Policy. Please take the time to review this Policy carefully.

Information We Collect

When you engage in our mobile device trade-in services, we may collect the following types of personal information:

1. Contact Information: Your name, email address, phone number, and mailing address.
2. Device Information: Details about the mobile device you wish to trade-in, such as its brand, model, condition, and unique identifiers (e.g., IMEI or serial number).
3. Payment Information: Any payment details necessary to process your trade-in, which may include credit card information or bank account details.
4. Communication History: Information about your interactions with Action Mobile, including customer support inquiries and any other communications between you and our support team.
5. Usage Information: We may collect information about your usage of our website and mobile application, such as your IP address, browser type, device information, and anonymized usage statistics.

How We Use Your Information

We use the personal information we collect solely for the purpose of providing and improving our mobile device trade-in services. Specifically, we may use your information for:

1. Processing Your Trade-In: To facilitate the evaluation, negotiation, and trade-in of your mobile device.
2. Payment Processing: To process payments related to your trade-in, including refunds if applicable.
3. Customer Service: To respond to your inquiries, provide support, and address any concerns or complaints.
4. Communication: To send you important notifications, updates, and promotional offers related to our services. You can opt-out of marketing communications at any time.
5. Research and Analytics: To analyze and understand user trends, preferences, and behaviors to improve our services and user experience.
6. Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of others.

Information Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties for marketing purposes. However, there are circumstances where we may share your information with trusted third parties:

1. Service Providers: We may share your information with trusted service providers who assist us with various aspects of our business, such as payment processing, shipping, and data analytics. These providers are obligated to keep your information secure and confidential.
2. Legal Compliance: We may disclose your information if required by law, regulation, or valid legal process, such as in response to a court order or governmental request.
3. Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party as part of the transaction. We will take steps to protect your privacy and notify you of any such transfer.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. We follow industry best practices to store and transmit your information securely. However, no data transmission or storage method can ever be guaranteed as 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, it will be securely deleted or anonymized.

Your Rights and Choices

You have certain rights regarding your personal information, including:

1. Access and Correction: You may request access to or correction of your personal information held by Action Mobile. We will make reasonable efforts to accommodate such requests.
2. Opt-Out: You can unsubscribe from promotional communications by following the instructions provided in our emails or by contacting our support team.
3. Data Portability: Where applicable under data protection laws, you may request a copy of your personal information in a structured, machine-readable format.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices or legal obligations. We will provide notice of any material changes by posting the revised Policy on our website or by other means as required by applicable law. Your continued use of our services following the posting of changes will constitute your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].
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This privacy policy is provided as a general overview of our privacy practices and is intended to comply with applicable privacy laws and regulations.

Privacy Policy – Purchasing New or Pre-owned Devices

At Action Mobile, we respect your privacy and are committed to protecting your personal information. This section of our privacy policy outlines how we collect, use, protect, and disclose your information specifically related to the business area where customers can purchase new or pre-owned devices. Please take the time to read this section to understand how we handle your personal data when you engage in transactions with us.

Information Collection

When you choose to buy a new or pre-owned device from Action Mobile, we may collect certain personal information from you. This information includes, but is not limited to:

1. Contact Information: such as your name, email address, mailing address, and phone number.
2. Payment Information: such as your credit/debit card details, billing address, and bank account information.
3. Device Preference: such as the make, model, and specifications of the device you are interested in purchasing.
We collect this information in order to process and fulfill your order, communicate with you about your purchase, and provide you with the best possible service.

Use of Information

The personal information we collect during the purchasing process is primarily used for the following purposes:

1. Order Processing: We use your contact and payment information to process your order, verify payment details, and deliver the purchased device to the specified address.
2. Customer Support: In case you have any questions or require assistance during or after your purchase, we may utilize your contact information to provide you with appropriate support.
3. Personalization: We may use your device preference information to offer personalized recommendations or promotions that align with your interests.
4. Legal Compliance: We may use and disclose your personal information as required by law, regulation, legal process, or government request.

Information Protection

At Action Mobile, we take your privacy seriously. We implement industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. We limit access to your information to only those employees or third-party service providers who require it to perform their duties.

Information Disclosure

We understand the importance of protecting your personal information and do not sell or rent it to any third parties for marketing purposes. However, we may need to share your information with trusted third parties in the following circumstances:

1. Service Providers: We may disclose your information to third-party service providers who help us with payment processing, order fulfillment, shipping, customer support, or other business operations. These service providers are authorized to use your information only for the purpose of providing the requested services.
2. Legal Compliance: In response to a valid legal request or to protect our rights, property, or safety, we may disclose your information to law enforcement authorities, regulatory bodies, or other government agencies.

Your Choices

When purchasing a new or pre-owned device from Action Mobile, you may have certain choices regarding the information we collect and how it is used:

1. Information Opt-Out: You can choose not to provide certain personal information, but please note that it may prevent us from fulfilling your order or providing certain services.
2. Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in our communications or by contacting our customer support.

Updates to Privacy Policy

We may periodically update this privacy policy to reflect changes to our information practices. We encourage you to review this policy regularly to stay informed about how we collect, use, protect, and disclose your personal information.
By continuing to engage in transactions with Action Mobile, you agree to the terms and conditions outlined in this privacy policy.

Last Updated: 09/17/2023